HelpContact UsFOILSite Map

Custom Navigation

Living in Tompkins County linkLearning in Tompkins County linkVisiting Tompkins County linkBusiness in Tompkins County linkTompkins County Government link

Tompkins County Mental Health and Community Partners COVID-19 Response

You are here:

You are here

> Tompkins County Mental Health and Community Partners COVID-19 Response

Contact Information

  Tompkins County Mental Health
  201 E. Green Street
  Ithaca, NY 14850
  (607) 274-6200

Frank Kruppa
Commissioner of Mental Health

 Email Us
 View Full Info and Map
 

Tompkins County Mental Health and Community Partners COVID-19 Response

The June 1, 2020 Community Services Board meeting can be viewed live at 5:30 PM. Please click the link below. - https://www.youtube.com/channel/UCkpJNVbpLLbEbhoDbTIEgSQ

 

Tompkins County Mental Health, 607-274-6200

 

Clinic and PROS Services

To help slow the spread of the virus we are limiting the need for clients to come to the building by providing services by phone and Zoom video sessions. Crisis, medication, injection, payee, and intake services are available by phone Monday - Friday from 8:30 am to 4:30 pm. 

Clinicians are contacting clients directly to schedule check-in, therapy, and group sessions by phone or Zoom.

Mobile Crisis Team is responding 24/7 to crisis with a COVID19 protocol in place.

Please call 607-274-6200 with any questions.

Care Management Services

The TCMHS Care Management Unit is providing Care Coordination services telephonically to all members. Care Managers will provide the following: increased telephone communication in order to assess for immediate needs, such as assistance with food or pharmacy; continue to work with member’s providers in order to link/connect our members to viable community resources that they may need; provide all necessary supports in order to help our members navigate through this difficult time.

You can reach the TCMHS Care Management Unit at 607-274-6333, if you experience an emergency that warrants Care Management intervention.

A single screening question is asked by Front Desk Staff: “Are you experiencing, or have you recently experienced any fever, cough or other symptoms which might mean that you have COVID-19?” The client’s temperature is checked with the upper limit for a negative screen being 100.4 F. If the client screens negative to both the screening question and the temperature, they may proceed with their business.

Should a client screen positive by question or temperature, a nurse will be called to speak with the client and assist them.

Cayuga Medical Center, 607-274-4011

Emergency Department: Patients who present to the ED with mental health crisis are being screened for signs and symptoms of CoVID-19 in accordance with NYS and CDC guidelines as part of the normal medical screening process. Patients are then able to be seen by a mental health evaluator and/or a psychiatrist and are given appropriate disposition. While we have seen decidedly fewer presentations we continue to maintain capacity to increase our evaluations should the need present.

Adult: Construction is 100% complete and OMH has approved the opening of all adult beds. However, DOH has not given its approval so we continue to be unable to use 6 beds. Our inpatient daily census has been low overall and this has not impacted bed availability. Acuity of patient presentations has been significantly higher with a primary presentation being either psychotic disorders or mood disorders with psychotic features. We have altered our service delivery model and are utilizing teleconferencing to facilitate visits, consultation, and court processes. We are also reducing the size of our milieu based groups and spacing people out in keeping with the requirements for social distancing. We are also trying to provide all patients with single rooms as much as possible which will continue as long as the demand for services allows for it.

Adolescent: Construction is 100% complete and all adolescent beds are open. There have been relatively few presentations and the acuity has not been noticeably greater than we would normally expect. We have altered our service delivery model and are utilizing teleconferencing to facilitate visits, consultation, family meetings and court processes. We are also reducing the size of our milieu based groups and spacing people out in keeping with the requirements for social distancing.

Family & Children’s Service, 607-273-7494

Family & Children’s Service is providing tele-mental health services (counseling and psychiatry) to current clients through both telephone and video chat platform.

Intakes for new clients are available by telephone Monday through Thursday, 9am to 5pm, and Friday, 8am to 4pm.

We are prioritizing urgent requests.

Please call (607) 273-7494 for all requests and someone will return your call as soon as possible.

Our building will remain closed to the public until further notice.

National Alliance on Mental Illness (NAMI) Finger Lakes, (607) 273-2462

Through the COVID-19 response, NAMI Finger Lakes has worked to transition to a virtual environment. At this time, our Support Groups will begin again on April 7th via virtual meeting platform. We will continue to assess the need for our services and programs and adjust our offerings as opportunities are available.

If you are overwhelmed with worry about a loved one living with Mental Illness, please contact us- we’ve been there and we can help you. Call our local Help Line at (607) 273-2462 or email help@namifingerlakes.org Visit our website at namifingerlakes.org for updates on the support and education opportunities we offer at this time, as well as important resources for anyone who wants to understand mental illness and its impact on our lives.

Suicide Prevention & Crisis Service, 607-272-1616

At Suicide Prevention & Crisis Service, the Crisisline is open and waiting for your call at 1-800-273-TALK and at 607-272-1616.

The Mental Health Association in Tompkins County, 607 273-9250

 

The Mental Health Association in Tompkins County offices are closed, and staff are working from their homes. Individuals who need support, advocacy or information, can email info@mhaedu.org or find specific program contact information on our website at www.mhaedu.org.

We can still be contacted at 607 273-9250 but at this time, messages are only checked weekly on Monday morning. It is faster to be in touch via email.

Messages may also be left on our Facebook page at https://www.facebook.com/mhaedu/ though it is not a secure site. Referrals for HCBS Family Support services may be emailed to PVincent@mhaedu.org or CNiven@mhaedu.org.

The Jenkins Center has an unofficial " virtual hangout." You can access the hangout here https://hubs.mozilla.com/kjMdDqa/jc-club-room. Members create an avatar and use their computers to talk/meet with each other.

Substance Use Disorder Services

 

 

Alcohol & Drug Council, 607-274-6288

Through telephone and video health technology Alcohol & Drug Council’s full outpatient treatment (including Open Access) staff is still available 7 days a week to serve our community with:

· Assessments

· Medication Assisted Treatment

· Individual Counseling Sessions

· Referrals

· Group Counseling Sessions via Zoom

Please call 607-274-6288 for more information, or to schedule an appointment with our clinical or medical staff

Prevention and Education staff are also available Monday through Friday and will be launching virtual activities soon.

Impaired Driver Program is suspended for now.

Cayuga Addiction Recovery Services, 607-273-5500

Outpatient

· All appointments are being conducted via telehealth at this time

· We posted a phone number on the door for new clients to call to get assessments if they are not a current patient

· We have modified the staff schedules to significantly reduce the number of staff in the building at one time

· We are continuing to do outreach via phone to let people know we are still available

Opioid Treatment Program

· Modified the dosing schedule to reduce the traffic in/out of the outpatient building

· Telehealth appoints are being done when appropriate

· We are continuing to take admissions

· We are continuing to do outreach via phone to let people know we are still available

Residence

· Reducing capacity to 52 to create quarantine space in case we need it

· We reduced programming (mostly groups) to accommodate for staff shortages

· Evaluating patients with a safe place to discharge home to free up beds for clients coming from higher levels of care. The “higher level of care” facilities will be needed for patients who have greater medical needs.

· We are prioritizing referrals from higher levels of care, who do not have a “home” to go to

· We are continuing to accept referrals