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Department of Emergency Response

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> Department of Emergency Response

Contact Information

  Brian Robison, Director
  Jessica Verfuss, Deputy Director
  92 Brown Road
  Ithaca, New York  14850
  (607) 257-3888

  Email Us
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Department of Emergency Response

As Tompkins County moves forward with reopening, keeping at least six feet of distance between you and others and wearing a face-covering when you can't will be crucial to stopping the spread of COVID-19.  A complaint about a large non-essential gathering (50+ people), labor violation, or non-labor business violation can be filed with New York State. Please use this form, or call the NYS hotline at 1-833-789-0470. 

* Labor violations are referred to the New York State Department of Labor

* Non-labor violation complaints are referred to the Tompkins County Environmental Health (EH) Division at the Health Department.  EH staff communicates directly with the businesses, and in many cases outreach and education resolves the issue, with no need for further enforcement. Individuals may contact EH directly about gatherings and non-labor business violations by calling (607) 274-6688, rather than using the NYS form or hotline.

* If something rises to the level of individuals being put at risk, please call (607) 273-8000 to reach a non-emergency dispatch number.

PLEASE NOTE: Calls to 9-1-1 should be for emergencies only.  If you have questions about social distancing or how to file a complaint, call the local information line, 2-1-1.


The Department of Emergency Response (DoER) oversees Countywide emergency dispatch and communications systems that allow residents to dial 9-1-1 to receive emergency medical, fire, police, or other emergency help from any phone within Tompkins County.  The 9-1-1 system, through the use of countywide communications and Computer-Aided Dispatch (CAD) systems, is able to locate callers' addresses and phone information while communicating with fire, police, and medical personnel in the field.

The Department implements County Mutual Aid/Disaster Plans, which provide County fire, emergency medical, and other agency assistance when local services have exceeded their local equipment and personnel resources.

In coordination with Tompkins-Cortland Community College (TC3), the Department provides training of emergency medical personnel.  The Department also provides training for 16 fire departments through the Office of Fire Prevention and Control (OFPC) of New York State.

Citizens requesting Emergency Preparedness information are encouraged to visit the Tompkins Ready webpage:



Register for Swift911 alerting system


Tompkins County Criminial Justice and Fire-EMS Data Communications, and
CAD System Secure Access Acknowledgement Form: