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> Unemployment Insurance

Contact Information


Jackie Mouillesseaux, Interim Director
Center Ithaca, Suite 241
Ithaca, NY 14850
(607) 272-7570

Natalie Branosky, Executive Director
401 E. State Street / E. MLK Jr. Street
Ithaca, NY 14850
(607) 274-7526


Unemployment Insurance

  • Pandemic Unemployment Insurance

The federal CARES Act was signed into law March 27, 2020. The Act provides enhanced Unemployment Insurance (UI) benefits and Pandemic Unemployment Assistance (PUA) for New Yorkers. This includes all workers affected by COVID-19, self-employed people and indepenent contractors, those seeking part-time work, and more. 

  • Pandemic Unemployment Compensation

Pandemic Unemployment Compensation provides a weekly payment of $600 in addition to the unemployment benefits to which an individual is already receiving under Pandemic Unemployment Insurance.  Pandemic Unemployment Compensation is a flat amount, fully funded by the federal government, and will be available through July 31, 2020. Pandemic Unemployment Compensation is intended to provide full wage replacement for the average worker in the United States and is not subject to reduction if it exceeds the wages actually earned by the individual prior to becoming eligible for unemployment benefits.

  • Pandemic Emergency Unemployment Compensation​

Pandemic Emergency Unemployment Compensation provides an additional 13 weeks of UI benefits, beyond the regular 26 weeks already provided, for a total of 39 weeks of coverage.

  • UI Telephone Claim Centers

The NYS UI system and telephone claim centers across the state have been handling unprecedented numbers of claims/phone calls and as a result, are experiencing some technical difficulties and are running slower. Those filing claims (or attempting to) are experiencing a variety issues, but they need to be patient and keep trying.  New claimants do need to follow the newly enacted protocol and file on their assigned day to help alleviate the overload, but it is no guarantee they won’t experience issues/errors. DOL has extended telephone filing hours and is in the process of hiring additional call center staff, but claimants may still experience difficulties as we work thru this.

All in-person services at all Career Centers in New York State have been canceled until further notice. This is being done out of an abundance of caution based on directives from Governor Cuomo to ensure appropriate measures are being taken for the safety and health of our staff and customers.

If you are filing a new unemployment insurance claim, the day you should file is based on the first letter of your last name. If your last name starts with A - F, file your claim on Monday. For last names starting with G - N, file your claim Tuesday. For last names starting with O - Z, file your claim on Wednesday.

If you missed your filing day, file your claim on Thursday or Friday.

Filing later in the week will not delay your payments or affect the date of your claim, since all claims are effective on the Monday of the week in which they are filed.

We are extending telephone filing hours as follows:

Monday through Thursday, 8 am to 7:30 pm.

Friday, 8:00 am to 6:00 pm.

Saturday, 7:30 am to 8:00 pm.

  • NY.Gov Accounts: 

If you require assistance re-setting your username and password so you can access your NY.GOV account, you will need to call the Department of Labor Contact Center at (888) 469-7365) between 8:30 a.m. to 4:30 p.m. Monday through Friday. Press option 2 to speak to a representative at the Department of Labor Contact Center. Note: when creating a NY GOV ID password, It should be 8 long with an upper case, lower case, and a number.  IT will not accept any characters (such as a dollar sign, etc). 

For information regarding your unemployment insurance claim, including information regarding benefits or payments, you will need to call the Telephone Claims Center and speak with a representative: 1-888-209-8124.

  • Failure to Report (FTRs)

We have referred the issue of your missed appointment to the UI Division. Please continue to certify for your weekly benefits. Look for important messages from the UI Division and any forms you may need to complete in your Online Services account.

All in-person appointments at all Career Centers in New York State have been canceled until further notice.  This is being done out of an abundance of caution based on directives from Governor Cuomo to ensure appropriate measures are being taken for the safety and health of our staff and customers.

  • Work Search Requirements

Temporary Layoff

If you are on a temporary layoff of 4 weeks or less, with the assumption that you will be returning to your employer, you are not required to look for work. If 4 weeks has passed and you have not been called back to work, we will reassess your temporary layoff at that time.

Permanent Layoff

We understand that you have work search constraints at this time.  Work search activities that you can do each week within the limitations of the Coronavirus include

  •       Developing or revising your resume
  •       Search for jobs online
  •       Apply for jobs online (many industries are still hiring!)
  •       Send resumes to companies that may have openings in the future
  •       Interview via videoconferencing if possible
  •       Register and check in with recruiters & college career centers
  •       Contact placement services and professional organizations
  •       Create a LinkedIn Profile and network each week