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Tompkins County Departments Experiencing Telephone Service Interruption September 4th, 2020

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Tompkins County Departments Experiencing Telephone Service Interruption September 4th, 2020

Friday, September 4, 2020

The phone system for all Tompkins County Government departments is experiencing technical issues as part of a wider First Light communications service interruption. All Tompkins County residents who are seeking to contact a Tompkins County department on Friday, September 4, are encouraged to try back later or follow instructions listed for specific departments below. Any residents who may have left a voice message for a County department or employee any time on Friday September 4, are encouraged to follow up with an email or web contact, as the voice message system has been impacted since early Friday morning.

If you have an emergency dial 9-1-1:  the 9-1-1 dispatch line is not impacted by this service interruption. Individuals can still reach non-emergency dispatch at 607-273-8000. If you need additional assistance or information, please dial 2-1-1.

A list of Tompkins County Government departments and web contacts can be found here (https://tompkinscountyny.gov/departments). Departments impacted include Health Department, Mental Health, Social Services, and the Tompkins County Sheriff’s office. 

Individuals seeking to contact the Tompkins County Health Department can dial 607-274-6600; please stay on the line until an individual picks up, or email publichealth@tompkins-co.org. Outgoing calls from the Health Department for COVID-19 contact tracing investigations are not impacted.

Individuals seeking to contact the Tompkins County Mental Health Department can dial 607-274-6200. If you left a voice mail for the Mental Health Department, including regarding a prescription, you should contact the department again. Please dial 607-274-6200 and stay on the line until someone picks up, or email mhs@tompkins-co.org.

Individuals seeking to contact the Tompkins County Department of Social Services can dial 607-274-5345. Please stay on the line until an individual picks up. If you have an emergency dial 9-1-1.

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