Published on December 20, 2024
FOR IMMEDIATE RELEASE
Tompkins County Department of Social Services Experiencing Connectivity Issues, Building Remains Open
(Ithaca, N.Y., December 20, 2024) – Tompkins County is alerting the community that the Department of Social Services (320 W. Martin Luther King Jr. Street, Ithaca) is currently experiencing a technology outage that is impacting their ability to access case related information and address client needs and concerns. They are working on addressing the issues, however, there is not a projected resolution timeframe.
The Department of Social Services remains open to the public and the phones are working. If you have an emergent concern, please do not hesitate to call by phone (607-274-5348) or come into the office (320 W. Martin Luther King Jr. Street) and they will address concerns to the best of their ability. We appreciate everyone’s patience as we work to resolve this issue and return to full functionality.
For information about Tompkins County’s Department of Social Services: https://www.tompkinscountyny.gov/All-Departments/Social-Services
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